Privacy Policy

Effective date: February 20, 2026

Velvet (“the Service”), operated by Zeit Industries (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

We collect the following types of information:

  • Account Information: When you create an account, we collect your email address, username, and password.
  • Profile Information: Any optional information you add to your profile, such as a display name or avatar.
  • User Content: Characters, stories, messages, and other content you create on the platform.
  • Usage Data: Information about how you interact with the Service, including pages visited, features used, and time spent on the platform.
  • Device Information: Browser type, operating system, device type, and IP address.
  • Communication Data: If you contact us directly, we may collect information from your communications.

2. How We Use Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Create and manage your account
  • Process and deliver AI-powered character interactions
  • Personalize your experience and recommend content
  • Communicate with you about updates, security alerts, and support
  • Monitor and analyze usage patterns to improve the Service
  • Detect, prevent, and address fraud, abuse, and security issues
  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers: We share data with third-party providers that help us operate the Service (e.g., hosting, analytics, AI model providers).
  • Legal Requirements: We may disclose information if required by law, court order, or governmental regulation.
  • Safety: We may share information to protect the rights, property, or safety of Zeit Industries, our users, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the Service.

6. Children's Privacy

The Service is not intended for anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information immediately.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access and receive a copy of your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to or restrict processing of your data
  • Data portability

To exercise these rights, please contact us at support@velvet.app.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Service and updating the effective date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

9. Contact

If you have any questions about this Privacy Policy, please contact us at support@velvet.app.